SHIPPING & RETURNS
SHIPPING POLICY
We offer free shipping on all orders — no minimum spend required.
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Orders are processed within 1–3 business days.
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Once dispatched, delivery times may vary depending on your location.
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You will receive a confirmation email once your order has been shipped.
Please ensure your shipping details are correct at checkout, as we cannot take responsibility for delays or lost items due to incorrect information.
RETURNS & EXCHANGE POLICY
Returns & Exchanges
Due to the hygienic nature of makeup products, we have strict return guidelines in place:
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Opened or used items cannot be returned or exchanged under any circumstances.
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We only accept returns for items that are unused, unopened, and in their original packaging.
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Return requests must be made within 14 days of receiving your order.
Return Shipping
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Customers are responsible for all return shipping costs.
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Original shipping costs (if applicable in promotions) are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the item(s)
We will review the issue and arrange a replacement or refund where appropriate.
Refunds
Once your return is received and inspected:
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Approved refunds will be issued back to your original payment method.
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Please allow 5–10 business days for the refund to appear, depending on your bank.